Lemon Import's Terms & Conditions of use

 

1 - Notes

These Terms & Conditions of use (the "Terms") as set out hereunder constitute the entire agreement between on one hand, LMKI SARL, trading as Lemon Import and running https://www.lemonimport.com website and on the other hand, the website user. These Terms apply to all transactions concerning products marketed on the online store Lemon Import ("Lemon Import"). Placing and confirming an order on Lemon Import website implies informed & total commitment to the present Terms sections.

 

2 - Order

Once the order confirmed & paid, an order confirmation email is sent to the purchaser. This email summarize the purchaser address, his order details, the total price paid (including the amount of the price of the selected products and the shipping cost if any) and the delivery address. A special mention is added in case of unavailability of some selected products, giving a indicative delay.

Payment mode. Currently, the purchaser may pay an order using his credit card, his PayPal account or a cheque (from a French-based bank only). Bank transfer is now also offered when paying for the order.

Payment using a credit card Visa or MasterCard. The transaction is then operated through the secured interface on Paybox platform, using a HTTPS secured protocol. This means that all the shared data between the purchaser & Paybox secured server are encrypted. Moreover, these data are not transiting through Lemon Import website & can't be intercepted unencrypted by a third. When the order payment is complete, the purchaser is automatically redirected to the Lemon Import website, to continue browsing.

Payment using PayPal. PayPal service allows to pay the order using a PayPal account, but also using any other credit card than the ones listed above.

Payment using cheque (only when providing from a French-based bank). Please print the order summary received by email when placing the order, then mail it to Lemon Import (see the address at the bottom of this page) with the signed cheque labelled to "LMK International". The order confirmation happens after receiving the payment.

As our online record system is the legal reference of content & date of the order, the sale will be completed only when the said order confirmation will have been sent to the purchaser. In this way, regardless of the method of payment choosen by the purchaser, an email will be sent to summarize the order when done. Then, if the purchaser has choosen to pay using a credit card or PayPal account, a 2nd email is sent when the payment is confirmed. This email has "Your order payment confirmation" as a subject. Furthermore, a 3rd email is sent to the purchaser, containing the payment receipt.

Lastly, any order paid using a cheque will be processed upon receipt of payment.

ALL PRODUCTS KEEP BELONGING TO LEMON IMPORT UNTIL FULL PAYMENT COMPLETION.

Lemon Import may deny request or cancel an order to a purchaser, especially in case of bankruptcy or if the current order had payment issue, or any litigious previous transaction.

All data provided by the purchaser during the order are involving him. Lemon Import can't be responsible for any mistakes committed by the purchaser when placing the order (especially concerning the delivery address or the billing address) & the order delivery delays or delivery failure consequently to these mistakes.

 

3 - Delivery

When the order has been confirmed and subject to full payment of the said order, Lemon Import pledges to ship the products ordered to the purchaser at the delivery address within 5 working days.

In most cases, delivery will be made via a shipping formula allowing tracking of the order.

 

*** Prices in effect from 01/01/2024 ***

We ship orders worldwide, including by the following means:

Tracked Letter,

International Tracked Letter,

Colissimo Point Relais,

Colissimo Domicile,

Colissimo International.

 

Delivery costs are free at Colissimo Point Relais in mainland France from €80.00 purchase.

Below this amount, the system charges based on weight from €7.17

 

In all other cases, the system charges delivery costs based on weight & delivery location.

 

This scale is revised periodically, depending on changes in the cost of shipping (changes in Colissimo, La Poste & consumables prices).

To know the additional shipping terms to another delivery area, please contact our Customer Service using the above email (see contact section at the bottom of each page of the site).

In the hypothesis of short unavailability, Lemon Import reserves the right to delay the shippment for a few days, time for the products to be back on stock. An indicative time for the order shipping is then notified in the confirmation email. The purchaser has the ability to cancel the order : please email our Customer Service to do so (see contact details at the bottom of this page).

In the hypothesis of a longer unavailability, a first shipment will be immediately sent, containing the available goods. Lemon Import will will endorse the cost of the second shipment for the other goods as soon as they return back to availability. The purchaser will be advised of the situation through the confirmation email. The purchaser will then have the ability to cancel the second shipment & to get compensation for the undelivered part of the order by advising the Customer Service using the email address displayed on the bottom of this page.

For an order bound to Metropolitan France, the average delivery time is usually between 5 and 10 working days. The maximum delivery time may be up to 15 days according to La Poste. If the delivery time lasts longer than the maximal delivery time, the purchaser may cancel the order without any fee, according to Hamon law terms.

 

4 - Warning

All products presented on Lemon Import online store are intended to be sold for private use. Authenticated professional retailers only are allowed to sell goods bought on Lemon Import.

All products by Lemon Import have been carefully checked to comply with French regulations.

If the purchaser wants to import an order to any other country, compliance needs to be checked again accordingly to the country's regulation, customs & duty. Lemon Import's liability couldn't be involved at any time about it.

To ship orders, Lemon Import has chosen a high quality packing solution in order to ensure the best delivery conditions. Nevertheless, it may happen that an order is damaged while shipped. That's why the recipient must check the order's integrity when being delivered. In the event of a missing or damaged products of the order, the recipient may send the relevant observation to La Poste, at the time of delivery.

In case of apparent defects, the purchaser may use the return right as detailed under Retractation right section below.

For availability reason of the purchased products, an order may be shipped to the purchaser using several consecutive shipments.

In the hypothesis of the purchaser would wish that the purchased products should be shipped to several different addresses, the purchaser will have to proceed one order for each address.

 

5 - Conditions for retractation

According to retractation as defined by Hamon law, this section applies only for B2C.

The products offered on the site are manufactured and checked with the utmost care and seriousness. Consequently, Lemon Import guarantees and undertakes to reimburse or replace all items which do not give complete satisfaction.

The customer has a period of 14 days after receipt of the items to return them and automatically benefit from a credit in their customer account. The customer can request the refund by email (model withdrawal form and Customer Service email address at the bottom of the page), specifying his contact details and his initial canceled order number in order to obtain a return number. The customer will then receive a refund check within 14 days.

Packages must be returned to the Returns Department at the address indicated at the bottom of the page, accompanied by the order reference, the return number, the customer's contact details and the original of the purchase invoice (to be printed from the Account / My orders section of the site).

When a customer returns an item he has paid for and requests a refund, the following terms will apply:

- The package is returned unopened : Lemon Import reimburses the price of the package and any shipping costs.

- The product is returned in its original packaging of your simple will : Lemon Import reimburses the price of the product, the return costs remaining the responsibility of the customer.

- The product is returned because of the responsibility of Lemon Import : Lemon Import reimburses the product, any shipping and return costs.

The products must be returned to Lemon Import in their new and complete condition, in their original packaging. Products returned incomplete, damaged, damaged or soiled by the customer are not taken back.

The return of the products falling under the responsibility of the customer, it is up to him to carry out the return in follow-up and recommended with declaration of the value of the product.

 

6 - Price & payment

The prices of the products appearing on the site are indicated in euros including tax. A flat-rate contribution to the costs of handling, packaging, conservation, transport, commissioning and processing of the order, according to current prices, is requested in addition to the price of the products.

The price invoiced to the customer is the price indicated on the order confirmation at the time of processing.

The price of the Products is payable in cash by one of the means of payment offered on the site on the day of the actual order.

 

7 - Applicable law - IT & freedoms

These General Conditions of Sale are subject to French law. The language of these T & Cs is French. In the event of a dispute or dispute of any nature whatsoever, the Grenoble Commercial Court (38) has sole jurisdiction. All litigation collection costs will be borne by the debtor.

The personal information collected being essential for the purposes of distance selling for the processing and delivery of orders, the establishment of invoices and warranty contracts, the lack of information results in the non-validation of the order.

In accordance with the "Informatique et Libertés" law of January 6, 1978 amended in 2004, the processing of personal information relating to customers has been declared to the National Commission for Computing and Liberties (CNIL) as indicated in the Legal Notice of the site. In addition, the customer has the right to access, modify, rectify and delete data concerning him, which he can exercise by e-mail to the Customer Service whose address appears at the bottom of this page. In addition, Lemon Import undertakes never to communicate the contact details of its customers to a third party.

 

8 - Information on the site

The products offered are described and presented with the greatest care. Despite all precautions, inaccuracies or omissions may occur in the collection and updating of the information presented on the site. Consequently, Lemon Import would not be held responsible for such inaccuracies, inaccuracies or omissions concerning the information available on the site. In addition, Lemon Import reserves the right to correct the content at any time and without notice. The photos are presented for information only, both for the products and for the gifts, they are not contractual.

 

9 - Data protection

The data collected during the placing of orders and subsequently are subject to computer processing.

 

10 - Cookies

The customer is informed that during his visits to the site, a cookie may be automatically installed on his browser software.

The cookie is a block of data which does not allow the user to be identified but which makes it possible to record information relating to his navigation on the site.

Acceptance of cookies is mandatory for placing an order over the Internet.

However, it is possible to deactivate cookies: in this case, access to the site remains possible, but without the online ordering functionality.

The procedures for disabling cookies, depending on the software, are indicated on the CNIL website.

 

11 - Expiration period

The expiration dates and the lot numbers are indicated on the articles which require it. Each batch is identified in the laboratory, and a traceability system is in place. Contact Customer Service for any questions.

 

12 - Responsibility

Lemon Import would not be held responsible for non-performance of the contract concluded in the event of force majeure, disruption or total or partial strike, in particular postal services and means of transport and / or communication.

The customer is reminded that health and wellness products can in no way be considered as medicinal products in their composition, or in their form and presentation.

Lemon Import cannot be held responsible for any inconvenience arising from use that does not comply with the advice given on the product and its packaging.

The responsibility of Lemon Import will, in any case, be limited to the amount of the order.

In the event of a dispute, an amicable solution is sought. Customer Service is available to the customer for this purpose.

 

13 - Specific risks associated with computer networks

The customer declares to know and accept the characteristics specific to computer and telecommunications networks. In particular, Lemon Import cannot be held responsible, in the following cases, without this being an exhaustive list:

- Interruption of networks, delays or delays in the routing of electronic messages or any other data

- Hardware or software failures

- Malware, data theft, computer viruses, inadequate protection and safeguard measures

- Handling errors, misuse of hardware and software

- Loss of data and / or transactions, business interruptions or other loss of a pecuniary nature that would result

- Problems related to the content of websites, e-mails and all information transmitted by networks

- Misuse or malicious use of data, texts, images or information

- All cases of force majeure, unforeseeable events or any other causes that do not depend on the deliberate will of Lemon Import.

Lemon Import does not exercise any control, in any form whatsoever, over the nature or characteristics of the data that may pass through its server center.

Consequently, Lemon Import does not assume any responsibility for the services accessible by Internet and in particular for any damage, direct or indirect, whatever the causes, origins, natures or consequences, caused by the access of anyone to the site, or the inability to access it, the use of the site and / or the credit given to any information coming directly or indirectly from the latter.

 

14 - Modification of the general conditions of sale

Lemon Import reserves the right to adapt or modify these general conditions at any time. The new general conditions of sale will be brought to the attention of the customer online and will be applicable only to sales made after the modification.

 

15 - Customer service

For all the situations described in these T & Cs or for any request for clarification, the customer may contact Customer Service via the contact information appearing at the bottom of each page of the site. You will receive a response within 72 hours.

Because of our frequent trips abroad, it is easier for us to respond to requests sent by email.

 

Postal address :

Lemon Import (LMKI SARL)

Customer service

453 route de la Jars

38950 Quaix en Chartreuse France

 

***** Please let us know if you cannot find an answer to your question in these sections.

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WITHDRAWAL FORM (to be sent to Customer Service)

 

Invoice number:

 

Customer number:

 

Last name :

 

First Name :

 

Address :

 

At… .............…, on… ... / ....… / ......…, I placed an order with your company from (or) following product (s): …….

 

In accordance with Article L 121-20 of the code de la Consommation, the 14-day period has not expired, I ask you to cancel my order and, if applicable, return the amounts paid to me.

 

In the meantime, please accept, Madam, Sir, my sincere greetings

 

Signature: .......................

 

 

 

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